Apple is diving deeper into the world of artificial intelligence (AI) with its latest innovation, 'Ask'. This new AI feature, currently in the testing phase, signals Apple's ambitious push into AI technology, aiming to enhance customer support for its users beyond just iPhone users. According to reports from Macrumors, 'Ask' represents a significant step forward for Apple in the AI arena.
The 'Ask' AI tool is currently undergoing training, tapping into Apple's vast internal database to refine its capabilities.
Similar to ChatGPT but tailored specifically for Apple users, 'Ask' is designed to efficiently address customer queries, even those involving complex and unfamiliar issues, without immediate human intervention.
During the testing phase, a select group of support staff or advisors will evaluate the tool's responses and can ask up to five follow-up questions on a given topic.
Here's how it works:
In addition to 'Ask', Apple's upcoming iOS 18, set for release in June 2024, will introduce new generative AI capabilities across various applications. These enhancements will cover popular features like Siri, Spotlight, Messages, Health, Numbers, Pages, Keynote, and more. Furthermore, AppleCare services will leverage generative AI to streamline customer support processes, providing faster assistance to users.
The 'Ask' AI tool is currently undergoing training, tapping into Apple's vast internal database to refine its capabilities.
Similar to ChatGPT but tailored specifically for Apple users, 'Ask' is designed to efficiently address customer queries, even those involving complex and unfamiliar issues, without immediate human intervention.
During the testing phase, a select group of support staff or advisors will evaluate the tool's responses and can ask up to five follow-up questions on a given topic.
Here's how it works:
- When a question is asked, the 'Ask' tool automatically retrieves relevant information from its internal knowledge base.
- Advisors then assess the accuracy and relevance of the provided answers and can delve deeper with follow-up inquiries.
In addition to 'Ask', Apple's upcoming iOS 18, set for release in June 2024, will introduce new generative AI capabilities across various applications. These enhancements will cover popular features like Siri, Spotlight, Messages, Health, Numbers, Pages, Keynote, and more. Furthermore, AppleCare services will leverage generative AI to streamline customer support processes, providing faster assistance to users.